Frequently Asked questions

Q. Is there a way to check and see whether or not my registration has been confirmed on your
web site?
A. Yes. You may enter your name and company name on the first screen of the online registration form.
As long as you have entered this information EXACTLY as you did when you registered, it will tell
you whether your name is in our database or if a registration record does not exist in the system.

Q. I registered online and received a confirmation with a barcode. What do I do now?
A. Bring your printed confirmation with you to the show. The barcode provided on your e-mail confirmation is all you will need.

Q. How do I get a detailed list of exhibitors for the show?
A. We suggest you book mark our show web site address and return to it often during the weeks leading
up to the show dates. The information on the web site is constantly updated and reflects new exhibiting
companies that have joined our exhibition. You may look them up alphabetically by name of the
company. Or, you may contact our Trade Shows Sales Department if you have any questions about how
to exhibit or which companies are exhibiting.

Q. What is my EXHIBITOR user name and password for online exhibitor registration?
A. You may locate your user name and password in your Exhibitor Welcome E-mail. If you are unable
to locate your user name and password, please email exhibitors.password@cancom.com or call +1 310
445-4200.

Q. How long does it take to receive a confirmation for my registration?
A. Providing you included your correct e-mail address on the registration form, you will receive a
confirmation via e-mail within 24 hours. Faxed confirmations take three or four days.

Q. What if I do not pre-register for the exhibition?
A. Then you must register on-site and you will have to pay the site registration fee (€20 one-day, €30
two-day, or €40 for three-days). We offer online registration throughout show days. If you pre-register
online, before arriving at the show, there is no fee and you may print your admission ticket online.

Q. Are exhibition-only registration fees refundable?
A. No, exhibition-only fees are non-refundable.

Q. How far in advance do I have to register to guarantee that I receive my admission ticket by
post? 
Admission tickets will not be mailed. If you provided an email address, you will receive an admission ticket that contains a barcode via email. Please print and bring this on-site. This is all you need.
If you did not provide an email address, you may pickup your ticket on-site at the Pre-registered desk.

Q. What if I do not pre-register for the conference?
A. Then you will run the risk of the session you are interested in being sold out, and you will have to
pay the higher on-site conference rates.

Q. What is the cancellation date for the conference?
A. The cancellation deadline for the conference is 26 February 2010. Requests for paid conference
refunds must be received in writing by 26 February 2010, and are subject to a €100 cancellation fee.
After 26 February, you may send someone in your place, but a €50 change fee applies. If you have been
mailed your conference admission ticket, it will need to be surrendered in order to make a new one for
your replacement. No registration credits may be transferred to other shows and no paid conference
refunds will be issued after 26 February 2010. No Exceptions.

Q. How do I cancel conference registrants and replace them with someone else?
A. You must write or fax us notifying us of the change by 26 February 2010. After 26 February, a €50
change fee will apply. The replacement person may also come to the Pre-registered desk at the show
and have a new conference admission ticket produced. A €50 change fee will apply.

Q. Why can’t I get a partial conference refund?
A. A partial conference refund is available IF the cancellation request is made in writing prior to the 26
February cancellation deadline. All but €100 will be credited back to you, unless you notify us after the
cancellation deadline, at which time your only option is to send someone else in your place. No refunds
will be issued after the cancellation deadline.

Q. Why is the early bird conference fee offered only for a limited time?
A. The early bird fee is designed as an incentive for people to register for the show early and receive a substantially reduced price.

Q. Can I attend the morning conference session and send someone else to the afternoon
conference session in my place?
A. No. Conference admission tickets cannot be shared.

Q. Is there a group conference discount?
A. Please call our International Help Desk at +49 (0) 6922223115 for more information.

Q. Is there a student or government employee discount?
A. Please call our International Help Desk at +49 (0) 6922223115 for more information.

Q. Is there a charge for a replacement admission ticket?
A. No. If you received a confirmation email that contained a barcode, that is your admission ticket. If not, a replacement ticket can be printed at the Registration desk on-site with proper identification free of charge.

Q. How do I get on the mailing list for next year’s exhibition?
A. If you attend this year’s show, you will be on our mailing list and you will receive materials
regarding next year’s show when they become available. If you would like to be added to the mailing
list for another of our shows, please visit our web site at www.canontradeshows.com and click on the
specific shows(s) you are interested in and complete the inquiry form for that show. We will add your
name to that show’s mailing list.

Q. Can I bring my small child to the exhibition? How about a well-trained pet?
A. For safety, insurance and security reasons, no one under the age of 18 is permitted in the exhibition halls or meeting rooms at our show. There are no childcare services available on-site. Only utility
animals for the physically challenged are permitted. Please contact us at +49 (0) 6922223115 if you are handicapped and require special assistance in order to attend our event.

Q. Can you recommend a hotel and/or good restaurant?
A. Please visit our show web site and click the travel link for information and room rates for the show
hotels. Also, you may find it helpful to contact the city convention services and tourist bureau for local
restaurant and ratings information.

Q. Will free food and beverages be available at the show?
A. FREE food and beverages will not be available at the show. You may purchase refreshments and
luncheon items at the facility concession stands. (Coffee breaks are included for conference registrants
only.) Please refer to the conference page of this web site for information on what is included with your
conference registration.

Q. If I attended the show last year do I need to register again for this year’s show?
A. Yes. We start a new database for every show, every year. You must pre-register for every show you
plan to attend. We do not “carry over” registrations from show to show or year to year.